You can use your remote to backup your remote and Hopper or Joey settings in case you ever need to replace your equipment. It takes only 5 steps to backup your information, and just a few more to restore it. Much quicker and easier than reprogramming everything on your receiver or remote!

	1. Press “Menu” Press the menu button on the top left corner of the remote.
	2. Select Settings On the Main Menu select the Settings tile in the bottom left corner.
	3. Select Diagnostics In the Settings Menu select the Diagnostics tile in the middle of the bottom row.
	4. Select System Wizard In the Diagnostics Menu select the Systam Wizard tile, which is the second to last from the right.
	5. Select Restore On the System Wizard screen there are three blue buttons on the right of the screen, select the bottom button that says Restore.
	6. Select Device to Restore On the Restore screen press the left arrow button to navigate to the options in the middle of the screen. Select which device you would like to restore, remote or receiver. Press the right arrow button to navigate back to the blue buttons on the right of the screen.
	6. Select Restore On the Restore screen select the bottom blue button labeled Restore to restore the settings of the device you selected in step 5.

Categories: Equipment & Remotes

Tags: device, equipment, Hopper, information, Joey, remote, support, tech, tech support, technical, technical support

Receivers and remotes can fail, and DISH’s backup feature can help reduce the headache of replacing your equipment by allowing you to reconfigure your new receiver or remote easily and quickly.

	1. Press “Menu” Press the menu button on the top left corner of the remote.
	2. Select Settings On the Main Menu select the Settings tile in the bottom left corner.
	3. Select Diagnostics In the Settings Menu select the Diagnostics tile in the middle of the bottom row.
	4. Select System Wizard In the Diagnostics Menu select the Systam Wizard tile, which is the second to last from the right.
	5. Select Backup On the System Wizard screen there are three blue buttons on the right of the screen, select the middle button that says Backup.

In just 5 steps you can backup all of your receiver and remote settings. In the event that you need to replace your equipment, you’ll be able to restore your settings and get everything up and running right away! No need to worry about setting everything up again. Your home entertainment set up will be exactly how you want it in minutes! This procedure backs up your settings as of the time of backup, if you change any of your settings and would like to maintain those changes if the equipment is replaced you will need to back up again.

Categories: Equipment & Remotes

Tags: Hopper, information, Joey, receiver, remote, support, tech, tech support, technical, technical support, tutorial

DISH’s main goal is happy customers, and we’ve found one of the best ways to do this is start things off right. DISH offers free professional installation, as well as additional services, followed by our techs cleaning everything up and walking you through the use of your new equipment. You can do a few things in preparation for your technician’s visit that can help things to go smoothly and ensure you get everything you want, just what DISH wants!

1. Review Email Confirmation. You’ll receive an email confirmation of your order via email. Please double check to make sure all the information is correct.
2. Check status of appointment. As a courtesy, we will contact you the day before your appointment and the morning of the appointment with a better estimate of your technician’s arrival. To view the status of your appointment, please visit mydish.com/myappointments.
3. Prepare for your Install. Be sure that someone 18 year of age or older will be home for the entire appointment. Check that there’s a clear path to the TV for the Technician.
4. Meet and Greet. Our technician will walk you through your order and set up plan and complete a site survey. DISH® now offers additional production and services beyond a basic installation. The technician can install your home theater system, set up your wireless network, mount your TV on the wall and more. For a complete list of available productions and services and pricing details, visit dish.com/support/installation-services/.

Categories: DISH & TV news

Tags: install, installation, support, tech, tech support, technical support, technician

From tabletop setup to custom wall mounts, DISH Smart Home Services help you enjoy TV from every point of view. We’ll install the wall brackets, connect and configure audio and video components, neatly tie or conceal wires, and even set up remote control programming.

TV Installation – On Stand $99

• Place TV on stand
• Connect video sources
• Organize and secure wiring
• Re-label inputs in TV menu
• Program DISH remote to work with TV
• Education on setup and use

Not included: TV stand or cables, installing or moving electrical outlets, in-wall wiring, assembly of furniture, connecting speakers or audio system setup.

TV Installation – On Wall $199 – $299

_{TVs smaller than 41″ – $199
TVs larger than 41″ – $299}

• Wall mount TV
• Connect video sources
• Wiring concealed in wall or paintable wire moulding (excluding power cords)
• Re-label inputs in TV menu
• Program DISH remote to work with TV
• Education on setup and use

Not included: TV mount or cables, installing or moving electrical outlets, assembly of furniture, connecting speakers or audio system setup. Additional charges of $49 for mounting on non-drywall surfaces or above fireplaces.

Categories: Equipment & Remotes

Tags: equipment, install, installation, service, services, tech, technician

An easy step-by-step video that shows you how to set up Dish Remote Access.

Categories: DISH & TV news

Tags: Dish, dish remote access, DIY, DRA, how to, remote access, support, tech, tech support

Technology doesn’t always behave the way it’s supposed to be, and that can be frustrating. Tech support over the phone can be time consuming and add even more frustration. To help DISH Network offers technical support and trouble shooting online! It’s quick, easy and can be done on your time.

Let’s say you’re having an issue with your remote, simply select Remote Control from the troubleshooting options.

You’ll be taken to a list of troubleshooting steps that can help to resolve most remote issues. These are the same steps that DISH Network tech support use when assisting customers on the phone! All of the information you need, right at your fingertips, with no waiting or hassle.

Categories: DISH & TV news

Tags: info, online, support, tech, tech info, tech support

With technology there will always be a need for technical support. When your DVR stops recording or your TV goes fuzzy it can be frustrating, and waiting on hold to talk to someone can just compound that.

Check out DISH Network’s Online Tech Support Section next time you run in to technical problem and see how convenient it is!

Categories: DISH & TV news

Tags: online, online support, support, tech, tech support, technical, technical support, technology

http://www.youtube.com/watch?v=jRaYxtdVvDM

http://www.youtube.com/watch?v=lYE9eI2Csxw

DISH Network has an excellent videos on how to set up your Sling Adapter and then watch TV everywhere! More information about setting up your Sling can be found here and help with using your Sling can be found here!

Categories: DISH & TV news

Tags: help, how to, Sling, Sling adapter, tech, tech support, TV Everywhere

http://www.youtube.com/watch?v=1yTVKiIN-G4

DISH Network has an excellent video on how to set up your Logitech Revue! More information can be found here!

Categories: DISH & TV news

Tags: Google, help, Logitech, Logitech Revue, revue, tech, tech support, video, YouTube

DISH Network remotes are designed to not only control your DISH Network receiver but also most other devices in your home theater system. Being able to use one remote to control your entire entertainment center simplifies and enhances your viewing. DISH Network works hard to maintain an accurate and comprehensive remote code database, but sometimes the codes provided do not work for your device or there are no current codes available. In this instance you can perform a power scan.

A power scan scans through all of the remote codes from 000-999 while sending out a signal to power off, you’ll know when you’ve found the code that works with your device when it turns off.

1. Prepare your device and remote for the power scan.

Make sure the device you are programming your DISH Network remote to control is powered on and you are standing within 10-feet of it and have the remote pointed directly at it with no obstructions in between – including any glass entertainment center doors or other seemingly “see through” objects.

2. Press and hold the mode button.

At the top of your DISH Network remote there are four clear buttons, these are the mode buttons that are used to select which device you’d like your remote to control.

TV: When in this mode your remote will control your television, such as volume functions and changing the channels or inputs on your television. When your remote is programmed to your TV, you do not need to be in TV mode to control your volume, this can be done from SAT mode. Your remote should usually be in SAT mode for normal viewing functions.
VCR/DVD: This button is used to be programmed to your VCR or DVD player so you can control the power, and with DISH Network remotes that control DVR receivers you can control the play, pause, stop, rewind and other VCR/DVD functions.
AUX: Auxillary mode is used to program your remote to additional electronic devices in your home theater system, such as an additional VCR/DVD players or stereo equipment.

Press and hold the mode button you’d like to program for approximately 10 seconds and all of the mode buttons will light up.

Release the mode button and the button you are programming will begin to blink.

3. Press and release the big red power button.

While the desired mode button is blinking please press and release the big red power button (not the smaller “TV” power button if present). Once released your desire mode button should stop blinking and become steady.

4. Begin pressing the up-button.

While the desired mode button is lit steady you can begin pressing the up-button. The up-button us the button just above the “Select” button, as shown in the image below. You want to make sure when you press the up-button the desired mode button is turning off, not on, to make sure the remote is performing the power scan.

Continue to press the up-button about once every two seconds. This process may take several minutes.

5. Device powers off.

Once you’ve found a code the device will respond to you’ll know as the device will power off. As soon as this happens press the POUND (#) button to program that code to the mode button.

After you press the POUND (#) button the mode button will blink rapidly and then go out.

Test the remote functions now, can you turn the device back on and perform other controls?

If you are unable to locate a code for your device we apologize. Unfortunately electronic devices vary widely and so it is impossible to gaurantee one remote will work with every single one.

Categories: Equipment & Remotes

Tags: Cannon Satellite TV, Dish, Dish Network, DISH Network receiver, receiver, support, tech, tech support, technical, technical support